Here are a few pointers to avoid common problems others have encountered before.
Hooroo expects all rates to be set as Gross (the amount you expect a customer to pay). This includes offer rates and extra occupant rates (e.g. extra adults). If you are unsure of whether your properties are set up to accept gross, please ensure you are sending the gross flag in your requests (see API Docs) or contact us.
While in the past Hooroo expected rates to be sent in as Net (the amount the customer is expected to pay minus our agreed commission rate), we now accept Gross rates. Please ensure you are set up for Gross or contact us.
Hooroo supports and actively encourages Hoteliers to create multiple offers per room type, you will need to support this.
The Hooroo Property Portal HTML is updated daily, any screen-scraping approach will be unreliable and require constant modification. You can easily get all the information you require for integration from the stable (and supported) API Inbound messages.
Both the hotel and channel can override each other, the latest update from either will be used. If a single API message contains contradicting updates, then each subsequent update will override the earlier ones.
Every change on the Hooroo Property Portal in production and test environments, is fully audited and logs are kept for every API message received. If something goes wrong we can use these to assist with your debugging.
It's not available via SOAP
.Net by default sends requests that need authentication twice. Once without credentials, which fails, then a second later sends an additional request with the credentials.
You can fix this by setting PreAuthenticate to true.
We prefer that both the Channel Manager and Hooroo understand a problem before before discussing it with the hotel. We will endeavour to contact you before talking to a hotel about a problem, and appreciate you extending us the same courtesy.